Asia Longevity Pte. Ltd. (“Asia Longevity”, “we”, “us”, “our”) respects your privacy and recognises the importance of protecting the rights of individuals in relation to their personal data.
This privacy policy (“policy”) explains how we collect, use, disclose, or otherwise process your personal data when you engage with our services, including:
- Visiting our website at www.asialongevity.com.sg (“website”), or any site of ours that links to this Policy
- Purchase any of our wellness products or packages
- Submitting your information to us via consultations, assessments, forms, or chat
- Interacting with us through email, WhatsApp, or in person
- Engaging in any services, programs, or promotions offered by us (hereinafter collectively referred to as “Services” )
By providing your Personal information to us or using our Website and Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy. You also consent to the collection, use, disclosure, processing, and sharing of your Personal information with our affiliated partners, authorized service providers, vendors, advisors (e.g., legal, financial, or business), and other relevant third parties, as required to support the delivery of our Services and in accordance with this Policy.
1. Collection of Personal Information
We may collect and process the following types of personal information:
1.1 Identification & Contact Information
Name; residential and mailing address; location data; email address; gender; nationality; personal identification number; telephone contact number; age or date of birth.
1.2 Physiological & Health Information
Weight; height; information relating to health (e.g., lifestyle and medical history, drug allergy information, preexisting conditions, nutritional intake, physical activities etc.); medical records.
1.3 Transactional & Usage Information
- Products and services purchased
- Appointment details and preferences/li>
- Payment method (processed via third-party gateways)
- Customer support history (processed via email or WhatsApp)
This data is collected with your explicit consent and used strictly for the delivery of personalised care and wellness services.
2. Purpose of Collection, Use and Disclosure
We collect, use, store and disclose your personal information for the following purposes:
- Process and fulfil orders and service requests
- Schedule and deliver treatment packages and protocols
- Provide personalised health recommendations
- Conduct consultations and diagnostic interpretations
- Improve website usability, products, and service delivery
- Send relevant updates, promotions, and service notifications
- Comply with regulatory, tax, and legal obligations
3. Disclosure of Your Personal Information
We may share your personal information with our affiliates, third-party service providers, contractors, or agents (“third parties”) who support our service delivery and require access to such information. The categories of third parties we may share personal information with are as follows:
- Licensed medical or wellness professionals (with consent)
- Diagnostic labs or health testing partners
- Logistics or fulfilment service providers
- Payment gateway providers (e.g., Stripe)
- Technology, marketing, or legal advisors
All third parties are required to adhere to confidentiality and data protection standards.
4. Payment Processing
In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (e.g., Stripe) to assist us in processing your payment information securely.
Payment Processors adhere to the strict security standards, including PCI-DSS (Payment Card Industry Data Security Standard), to protect your financial information. We will share payment information with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.
Please note that the Payment Processors may collect some Personal information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. Please refer to Stripe’s Privacy Policy or the applicable payment processors for more information on how your payment information is handled.
5. Retention of Your Personal Information
We will retain your personal information for the period necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
6. Securing Your Personal Information
We take reasonable physical, electronic, and supervisory controls to protect against unauthorized access, use, modification, and disclosure of your personal information. However, you will recognise that it is not possible to perfectly secure your personal information from cyber-attacks. Accordingly, you will not hold us liable for any unauthorised disclosure, loss or destruction of your personal information arising from such risks.
7. Use of Cookies
We may use cookies and similar technologies to run certain services on our website, including:
- Remembering user preferences
- Analysing website traffic and behaviour
- Improving content relevance and page performance
You may set up your web browser security level to deny or accept cookies. If you do reject cookies from our Website, some of our services may not function properly.
8. Your Rights Under PDPA
We will use reasonable endeavours to ensure that your Personal Information is accurate. To assist us with this, you should keep your Personal Information updated or notify us of any changes to the Personal information that you have provided us.
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Withdraw consent at any time (may impact service delivery)
- Request deletion, subject to legal limitations
Any requests to exercise your rights can be directed to us as set out in Paragraph 12 below for Contact Information.
9. Withdrawal of Consent
If you withdraw your consent to any or all use of your Personal information, depending on the nature of your request, we may not be in a position to continue to provide our Services to you, or administer any contractual relationship in place, which in turn may also result in the termination of any agreements with us, and your being in breach of your contractual obligations or undertakings. Our legal rights and remedies in such events are expressly reserved.
10. International Transfers
In general, we do not transfer your personal information outside of Singapore. If there is a need to do so, we will take reasonable steps to ensure that your personal information continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
11. Changes to This Policy
Asia Longevity reserve the right to amend this Policy or its terms related to the Services at any time at our discretion. When we do, they will be posted on this page and date stamped. We encourage you to review this page regularly for you to stay notified of any changes.
Your continued use of our Website or Services indicates your acceptance of any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Policy, your Personal information, or if you wish to exercise your rights, please contact us at enquiry@asialongevity.com.sg.
13. Governing Law
This Policy shall be governed in all respects by the laws of Singapore.
Date of last revision: 11th August, 2025